Transforming Urgent Care: An Interview with Dr. Brittany Glenn on HealthTrackRx

Dr. Brittany Glenn • Feb. 19, 2025

In the fast-paced world of urgent care, accurate and timely diagnoses are crucial. For Dr. Brittany Glenn, who works at Cali Kids Urgent Care and Cali Quick Urgent Care in Laguna Niguel, the journey to improving diagnostic efficiency has been transformative. As she recounts, her experience before integrating HealthTrackRx involved long wait times for lab results and an often frustrating reliance on empiric treatment. However, with the introduction of HealthTrackRx’s PCR testing, she has seen a remarkable shift in patient care.

Initially designed as a pediatric urgent care, Cali Kids Urgent Care eventually expanded to include an adult practice. This allowed for a comprehensive approach to treating a diverse patient population. Open seven days a week, the clinic frequently encounters cases ranging from upper respiratory infections to lacerations and urinary tract infections. Given the unpredictable nature of urgent care, having access to rapid and accurate diagnostic tools became a priority.

Before adopting HealthTrackRx, Dr. Glenn relied on conventional corporate labs, such as LabCorp and Quest Diagnostics, which often required several days to return results. This delay meant that physicians had to make educated guesses about treatment plans, sometimes resorting to unnecessary antibiotics or other medications. She explains how their providers just want to provide the best care possible for their patients, but she oftentimes their providers would have to “make their educated guesses based off the patient’s history and physical and start antibiotics or even other medications that may not be necessary or may not be effective.”

Dr. Glenn was initially surprised when she learned about HealthTrackRx. “It almost sounded too good to be true,” she recalls. The seamless onboarding process and integration with her electronic medical records (EMR) system made the transition effortless. “The reps are so great,” she says. “They came in and took care of everything…trained my staff, they talked to the staff individually and really made sure they understood the process and what they needed to do.”

Within a few months, the impact became evident. HealthTrackRx’s rapid PCR testing provided results within 24 hours, enabling Dr. Glenn and her team to offer more precise diagnoses and targeted treatments. Her patients really appreciate knowing exactly what’s causing their symptoms from the results reports. This is so much so that she’ll “have patients come in requesting it and they know that we have it here and we have patients that come just for that.”

One of the most significant advantages of HealthTrackRx’s testing is its ability to confirm viral versus bacterial infections. “If the report comes back showing it’s viral, we can have a more educated discussion with our patients about why we don’t need antibiotics and then they’re more likely to be on board with that plan because they have that report that’s showing them this is why you’re sick.” Dr. Glenn explains.

She also highlights how HealthTrackRx has influenced prescribing behaviors. By identifying antibiotic resistance patterns, her clinic can make more informed choices about which medications to use. “It definitely gives us more confidence when we’re treating our patients.”

For Dr. Glenn and her team, HealthTrackRx has become an indispensable tool. “It’s now our go-to test,” she affirms. Patients have come to appreciate the quick turnaround time and the accuracy of results, sometimes even requesting the test by name.

As the landscape of urgent care continues to evolve, the integration of advanced diagnostic tools like HealthTrackRx is setting a new standard for patient care. For Dr. Glenn, the shift has been clear: “We can feel more comfortable with the medications we’re prescribing and know that we’re not overusing or underusing antibiotics or other symptomatic treatments and really know that we’re doing the best we can for the patient.”